*The first 200 registrants will get a free copy of Blake Morgan's book, The 8 Laws of Customer-Focused Leadership.

As world-class experiences from top companies set higher standards, today's customers demand exceptional service from every business. When these expectations aren't met, they quickly turn to better alternatives.

Join us to explore the strategies and insights of top customer experience innovators who are revolutionizing customer journeys in 2024 and beyond. Plus, the first 200 registrants will receive a free copy of Blake Morgan's book, The 8 Laws of Customer-Focused Leadership.

10:00am - 10:30am

A Leadership Playbook for Making Customer Experience a Core Aspect of Your Business

Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow to build and maintain a focus on the customer.

Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader! Plus, the first 200 registrants will receive a free copy of Blake's book, The 8 Laws of Customer-Focused Leadership.

Blake Morgan

Customer Experience Futurist, Bestselling Author

9:00am - 9:30am

How Ontrak Boosted Agent Performance & Customer Satisfaction Using a New Approach to CX

In need of a cloud-native platform, OTK chose Nextiva for its ability to integrate with a proprietary CRM/health record system and its omnichannel automation capabilities. Since going live with Nextiva, OTK has exceeded daily business goals by 93%, improved agent and customer experiences, and reduced vendor count and cost for multichannel outreach.

Join Mandi Thomas to learn more about how they’re achieving seamless, AI-enabled, automation-rich experiences for agents and customers in a secure, compliant environment.

Mandi Thomas

VP of Member Journey,

Jessica Hord

Video Host,

9:30am - 10:00am

Altitude's Expansion Blueprint: Scaling Your CX Strategy Across Multiple Locations

In this session, you'll discover how Altitude has reimagined their guest interaction strategy, achieving an 18% reduction in inbound calls. Learn how they utilize SMS for targeted promotional offers, driving greater engagement and enhancing guest satisfaction. And we'll explore how Altitude has significantly cut operational costs 60-80% by transitioning from an outdated legacy system to a state-of-the-art platform.

Joseph Steen will provide you with actionable insights to elevate your communication strategies, optimize expenses, and enhance guest experiences. Don’t miss this opportunity to learn from Altitude’s success and gain the knowledge needed to overhaul and improve your own approach – for outstanding results.

Joseph Steen

VP of Technology,

Video Host,

Jessica Hord