Top Five Use Cases for AI Enablement in Your Contact Center

Masterclass

On-Demand

Have you been wondering where to start leveraging AI in your contact center?

Not quite sure which use cases move the needle of productivity for your customers and agents?

Join our upcoming masterclass, led by industry experts with experience developing and launching AI-based solutions. In this session, we'll explore the top five use cases of AI in contact centers, providing an excellent starting point for integrating this innovative technology.

We’ll cover the following use cases:

  • Agent Assist Use Case: Real-time voice transcription and automatic summarization
  • Agent Assist Use Case: Generative AI-based agent assist for summaries and agent coaching
  • Supervisory Monitoring Use Case: AI-based compliance scorecard and alarms
  • Intelligent Routing Use Case: Use of AI to characterize chats and emails with skills routing
  • Escalation + Intervention Use Case: AI-based classification to escalate text messaging to supervisors

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Attention law firm owners!

Do you struggle with finding high-quality employees that are actually qualified and also fit into your payroll budget?

Do you have remote workers that you want to be more integrated into your business?

If you answered yes to any of those questions, our upcoming workshop on how top firms build high-performance remote teams in 2023 is for you!

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You'll learn:

Time-proven methods of boosting agent and supervisor productivity

Tips on constraining use cases and an incremental, phased approach to deployment

Real-world examples of how the top AI use cases are at play

Best practice tips for choosing and deploying popular AI solutions

Nextiva helps law firms work smarter and grow fearlessly.

“We get calls from all different types of people, and we work 24/7, so even when you’re not in the office, you’re still getting phone calls.”

IMAHN NADIM, OFFICE MANAGER, 
WEST COAST TRIAL LAWYERS

“I love the idea that I carry my office and it weighs two and a half pounds. Give me an Internet connection, give me a dial-up connection, and I can still operate my office. As long as I have an Internet connection I’m in good shape, and that’s what really matters to me.”

MARC S. DOBIN, FOUNDER, 
DOBIN LAW GROUP

Your speakers.

Watch now

Brett Puffenberger
Vice President, Operations, 
Travel Outlook

Edwin Margulies
Chief Evangelist,
Nextiva