Revolutionize Your Contact Center: How Automation Can Drive Success
Webinar
On-Demand
According to recent surveys, over two-thirds of contact centers are now actively implementing some form of automation, such as chatbots and virtual agents.
The benefits are clear: faster resolution times, 24/7 availability, and reduced costs. But more importantly, automated systems allow agents to focus on high-value interactions, improving first-call resolution while delivering more personal and empathetic service.
In this webinar, we’ll explore best practices for implementing an intelligent automation strategy. With the right approach, automation can transform your contact center into a high-tech, high-touch customer service powerhouse.
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Attention law firm owners!
Do you struggle with finding high-quality employees that are actually qualified and also fit into your payroll budget?
Do you have remote workers that you want to be more integrated into your business?
If you answered yes to any of those questions, our upcoming workshop on how top firms build high-performance remote teams in 2023 is for you!
You'll learn:
Effective strategies to identify automation candidates for your contact center
Pitfalls to avoid for successful implementation
Considerations for automating existing processes and policies
The optimal balance between automation and high-touch live service
Nextiva helps law firms work smarter and grow fearlessly.
“We get calls from all different types of people, and we work 24/7, so even when you’re not in the office, you’re still getting phone calls.”
IMAHN NADIM, OFFICE MANAGER,
WEST COAST TRIAL LAWYERS
“I love the idea that I carry my office and it weighs two and a half pounds. Give me an Internet connection, give me a dial-up connection, and I can still operate my office. As long as I have an Internet connection I’m in good shape, and that’s what really matters to me.”
MARC S. DOBIN, FOUNDER,
DOBIN LAW GROUP
Your speakers.
Jeffrey Guymon
U.S. Channel Partner Manager, Sestek
Ed Margulies
Chief Evangelist,
Nextiva