Intelligent Routing: How to Put It to Work in Your Contact Center

Masterclass

On-Demand

Are you concerned that your contact center routing is... well not so intelligent?

Do you want to improve overall SLAs and First Contact Resolution across the board?

Join us to learn more about the universe of intelligent routing options available to you with Nextiva's Customer Experience Suite!

In this session, we’ll discuss many ways you can blend communication channels into an overall mosaic of efficient, purposeful routing so you can meet your customers' most stringent demands.

Topics we’ll cover include:

  • Beyond skills: How to use attributes, locations, and language to route more efficiently
  • The AI gambit: Leveraging artificial intelligence to boost first contact resolution
  • Blending: The art of mixing routing algorithms in the same campaign for peak efficiency
  • Cherry picking: How your supervisors can intervene and re-balance routing in real-time

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Attention law firm owners!

Do you struggle with finding high-quality employees that are actually qualified and also fit into your payroll budget?

Do you have remote workers that you want to be more integrated into your business?

If you answered yes to any of those questions, our upcoming workshop on how top firms build high-performance remote teams in 2023 is for you!

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You'll learn:

Tips on clock-wise and counter-clockwise routing in a blended environment

Queue vs. Agent Availability routing: How to bump up productivity in your workforce

A means to leverage multiple language skills using language detection and conversion

The careful balance between mandatory vs. optional skills

Nextiva helps law firms work smarter and grow fearlessly.

“We get calls from all different types of people, and we work 24/7, so even when you’re not in the office, you’re still getting phone calls.”

IMAHN NADIM, OFFICE MANAGER, 
WEST COAST TRIAL LAWYERS

“I love the idea that I carry my office and it weighs two and a half pounds. Give me an Internet connection, give me a dial-up connection, and I can still operate my office. As long as I have an Internet connection I’m in good shape, and that’s what really matters to me.”

MARC S. DOBIN, FOUNDER, 
DOBIN LAW GROUP

Your speaker.

Watch now

Edwin Margulies
Chief Evangelist,
Nextiva