How to Optimize Contact Center Performance (Real-Time Dashboards, QM Surveys, and Over-the-Shoulder Support)
Masterclass
On-Demand
There’s more to customer experience (CX) than just call deflection, AI, and omnichannel. When running a contact center, it's all about agent tooling, workforce engagement, and good old-fashioned coaching.
If you want to learn how Nextiva can help you with the day-to-day operations of running a contact center, this masterclass is for you!
Nextiva’s Customer Experience platform is designed to help you run your operations efficiently with minimal friction. With extensive built-in capabilities, our platform reduces the need for multiple vendors while still offering integration options when necessary. You’ll be impressed by what we offer right out of the box!
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Attention law firm owners!
Do you struggle with finding high-quality employees that are actually qualified and also fit into your payroll budget?
Do you have remote workers that you want to be more integrated into your business?
If you answered yes to any of those questions, our upcoming workshop on how top firms build high-performance remote teams in 2023 is for you!
In this masterclass, we'll show you how:
Real-time dashboards provide operational insights and enable timely intervention
Queue vs. Agent Availability routing: How to bump up productivity in your workforce
Real-time over-the-shoulder support improves voice and digital transactions with various viewing and coaching options
Built-in quality monitoring and coaching enhance agent productivity and performance
Nextiva helps law firms work smarter and grow fearlessly.
“We get calls from all different types of people, and we work 24/7, so even when you’re not in the office, you’re still getting phone calls.”
IMAHN NADIM, OFFICE MANAGER,
WEST COAST TRIAL LAWYERS
“I love the idea that I carry my office and it weighs two and a half pounds. Give me an Internet connection, give me a dial-up connection, and I can still operate my office. As long as I have an Internet connection I’m in good shape, and that’s what really matters to me.”
MARC S. DOBIN, FOUNDER,
DOBIN LAW GROUP
Your speakers
Edwin Margulies
Chief Evangelist,
Nextiva
Tyler Zeman
Director of Product Marketing, Nextiva