Nextiva voice service works with either a physical VoIP phone OR, more commonly, NextivaONE app from any computer or mobile. Paired with a headset, hardware costs are a thing of the past.

Sure, but it’s not going to be scalable, let alone help you grow your business. With business VoIP, you can harness the power of cross-channel conversations and analytics. As your business grows you can add contact center features to better assist your customers on any platform, including web chat and text messaging.

Let your callers speak freely: “I’d like to pay my bill.” “Where are you located?” “When is my subscription up?” Answer their questions in the cloud: location, hours of operation, contact info, etc. Utilize call transcription to help agents with mundane tasks, minimizing turnover caused by exhaustion. Read voicemails in less time than it takes to dial into your mailbox.

Empower your Agents to do better work with contact center tools such as Agent Assist, aimed to lower burnout from repetitive behaviors. Enlist AI tools such as IVR for smart routing and queue call back options so no one waits in line too long.

Not only do your agents have a 360 view of all interactions the caller has with your business, you can auto-route repeat callers to the last agent they worked with.

Agent Assist is a suite of powerful, AI-driven tools that maximize productivity. When Agents are set up for success, customers are happier too — everyone wins. A smart knowledge base tees up information exactly when it is needed. The all-in-one dashboard with real-time analytics is perfect for Agents tackling high volumes. Minimize mundane tasks, and use machine learning for simplified note-taking and wrap-up functions. Create instant escalation paths to supervisors. Automate follow-up emails or other correspondences. Fool-proof compliance tools are built-in, so agents make less errors and your customers are always protected. Create an environment of growth with streamlined quality assurance tools and Agent scorecards fueled by AI.